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Privacy Policy for Alot263 Buyer

Effective Date: October 4, 2026

Last Updated: October 29, 2026

 

Welcome to Alot263 ("we," "our," or "us"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your information when you use our mobile applications (iOS and Android), website (https://alot263.com), and multi-vendor delivery platform.

 

1. Important Notice: How Location & Device Tracking Works

To provide absolute transparency for Apple App Store (iOS) and Google Play Store policies:

  • No Background Device Tracking: We do not track your device location in the background, nor do we track your continuous device movement.

  • Preferred Delivery Address: We only use the location/address details provided by you to fulfill and deliver your orders.

  • Driver Location Tracking (Buyer-Facing): You can track the real-time location of assigned delivery personnel while your order is in transit. Delivery drivers do not track your real-time physical movement; they are only provided with your designated delivery location/address to complete the order.

  • Permission Requests: Explicit system permissions (such as precise location or camera access) are requested only when required by app features, and you may grant, modify, or revoke these permissions at any time via your OS device settings.

2. Information We Collect

To process and deliver your e-commerce, grocery, parcel, and pharmacy orders, we collect the following categories of information:

A. Personal Identification & Contact Details

  • Account Info: Name, email address, and phone number when you register an account.

  • Saved Delivery Addresses: Addresses provided by you for order placement. Addresses can be added, updated, or removed at any time directly through your user dashboard.

B. Location Data & App Permissions

  • Foreground Location (Optional): Requested with your explicit consent while using the app to help auto-detect your current delivery address, select nearby stores, or calculate delivery costs. You can manually enter an address if you choose not to share device location.

  • Camera & Photos (Optional): Accessed only with your permission when you upload prescription orders for pharmacy services, attach photos for customer support inquiries, or set a profile picture.

C. Order & Transaction Data

  • Details of products ordered, transaction amounts, and delivery notes.

  • Payment Processing: Sensitive payment card details are never stored on our servers. All payments are processed directly and securely by authorized, PCI-DSS compliant payment gateway partners.

D. Device Technical Data

  • Essential system data required for app stability and order notifications, including device model, operating system version, IP address, and push notification tokens (Firebase Cloud Messaging).

3. How We Use Your Information

We use your information strictly for legitimate operational purposes:

  • Order Processing & Delivery: To prepare, route, and fulfill your e-commerce, grocery, food, parcel, or pharmacy orders.

  • Real-Time Courier Tracking: To display the live location of assigned delivery drivers to you while an active order is in progress.

  • Order Alerts & Support: To send order updates, one-time passwords (OTP), dispatch alerts, and to assist you with customer service inquiries.

  • Security & Fraud Prevention: To verify accounts, process legitimate transactions, and maintain platform integrity.

4. How We Share Your Information

We do not sell, rent, or trade your personal data. Information is shared only with parties essential to completing your order:

  • Merchants & Vendors: We share order contents, recipient name, and delivery notes so merchants can prepare your items.

  • Delivery Couriers: Assigned delivery drivers receive your name, contact phone number, and designated delivery address strictly to navigate to your location and deliver your package.

  • Payment Gateways: Encrypted transaction details are passed directly to payment service providers.

  • Legal Obligations: We may disclose data if required by applicable laws, legal subpoenas, or court orders.

5. Data Management, Address Removal, & Account Deletion

You maintain complete control over your personal data:

  • Address Management: You can add, edit, or permanently delete saved delivery addresses at any time directly from your user dashboard/address book within the app.

  • Account & Data Deletion: You have the right to request full deletion of your account and associated personal data at any time:

    • In-App: Go to Menu > Settings > Delete Account.

    • Email Request: Send a deletion request to hello@alot263.com.

    • Upon confirmation, all personal identification data will be permanently purged from our active databases, subject only to statutory accounting retainage required by law.

6. Data Security

We enforce technical and organizational security controls—including SSL/TLS encryption for all data in transit—to protect your personal information against unauthorized access, disclosure, or alteration.

 

7. Children's Privacy

Alot263 is not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13. If you become aware that a child has created an account or provided us with personal information, please contact us for immediate deletion.

 

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in platform features or app store guidelines. Any changes will be published here with an updated "Last Updated" revision date.

 

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data privacy rights, please contact us: